IT Managed Services
The ticket system is one of our primary IT support tools.
It assigns a unique ID number to each event and allows us to catalog them and do these things:
Tickets are created via several inbound channels.
When a new ticket is created, all Bitstream personnel are notified immediately via email, SMS, and our team collaboration software.
This organized system ensures that your requests are timestamped and quickly solved, and that a written record exists.